Copyright © 2022
123loterias is committed to provide a fair and save environment where the potential harm associated with gambling is minimized and people can make informed decisions about their participation in gambling while enjoying the experience.
Are you concerned about your gambling habits? It's crucial for our customers to be in control over their gambling behavior. If you're worried about the possibility of developing a gambling addiction, consider taking GamCare’s self-assessment tool: Click here
If you would like advice and support in relation to your gambling, or if you are concerned about a close friend or family member then there are various support services you can turn to for help.
Gam-Anon: Support to those affected by another person's gambling. A fellowship of men and women who are husbands, wives, relatives or close friends who have been affected by problem gambling.
GamCare: https://www.gamcare.org.uk/
Betbloker: https://www.betblocker.org/
123loterias takes its responsibility for preventing minors from gambling seriously. Age limit warning messaging and symbols are displayed during the registration process and at multiple points across the site.
We reserve the right to ask for proof of age from any customer and to suspend their accounts until the necessary documents are provided.
Anyone under the age of 18 found to be using the website will have any winnings forfeited and may also be reported to the police.
Parents must take responsibility and need to be vigilant of underage gambling. Some points for parents to consider are:
To block minors from accessing gambling sites at home, you can consider using Internet filters:
Netnanny: https://www.netnanny.com/
Cyber Sitter: https://cybersitter.27labs.com/
Bet Blocker: https://www.betblocker.org/
Netmom: https://www.netmom.com/
Make sure you always keep your login details safe and secure to avoid having your account used by another person.
Self-Exclusion allows you to close your account for a specified period of 24 hours, 48 hours, 7, 30, 60, 90 or 180 days. This prevents you from accessing your account under any circumstances for your selected period of time.
Many people have found self-exclusion has helped them overcome difficulties with gambling.
A self-exclusion can be set from the ‘Information’ section of ‘My Account’. Alternatively you can contact our Customer Service Team at soporte-la@123loterias.com to set up a self-exclusion on your behalf.
Once you have set a self-exclusion, if you have a withdrawable balance in your account balance, please contact our Customer Service Team to arrange for these funds to be returned to you.
Deposit limits allow you to limit the amount of money you can deposit into your account. The amount chosen can be over a daily, weekly or monthly period. The deposit limit will allow you to restrict the amount of money entering your account, before you gamble.
You can set a deposit limit by going into the ‘Information’ section of ‘My Account’.
Alternatively, you can contact our Customer Service Team and request that a deposit limit be put in place.
A customer can request the closure of his/her account at any time. Please note that account closure is different to a Self-Exclusion or a Time-Out.
If you would like to request the closure of your account, you can contact our Customer Service Team via email and request the closure of your account.
After submitting a request to close your account, your account will be suspended as quickly as possible by, meaning that you will not be able to deposit, withdraw or place further bets. Our Customer Service Team will process the closure request.
If you have closed your account, and wish to reopen it, you can contact our Customer Service Team and request that your account be reopened. On receiving such a request, we will undertake a review of the account and will make a decision as to whether the account will be reopened. We reserve the right to keep an account closed.
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Copyright © 2022